Welcome to Smart Sellers BPO! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must discontinue using our website and services.

1. Definitions

• “Smart Sellers BPO”, “we,” “our,” or “us”: Refers to Smart Sellers BPO, its affiliates, employees, and agents.
• “Client” or “You”: Refers to any person, company, or entity that uses our services or accesses our website.
• “Services”: Refers to the telemarketing, lead generation, customer support, and related services provided by Smart Sellers BPO.

2. Acceptance of Terms

By accessing our website or engaging our services, you confirm that you:

• Have read, understood, and accepted these Terms.
• Are authorized to enter into binding agreements on behalf of yourself or your organization.
• Agree to comply with all applicable laws and regulations in your use of our services.

3. Services

Smart Sellers BPO provides telemarketing, lead generation, and customer engagement solutions. The specifics of the services will be detailed in individual agreements with our clients.

a. Service Scope

• The scope, pricing, and deliverables for each campaign or project will be outlined in a separate agreement.
• We reserve the right to modify or discontinue services at our discretion, with prior notice to the client where applicable.

b. Service Limitations

We strive to deliver quality services but cannot guarantee specific outcomes, as results depend on factors beyond our control, such as market conditions and client data quality.

4. Payments and Billing

a. Pricing

• All pricing is outlined in the agreement specific to your campaign or project.
• Prices are subject to change with prior written notice.

b. Payment Terms

• Payments must be made within the time frame specified in the invoice or agreement.
• Late payments may incur additional fees or interest as outlined in the agreement.

c. Refund Policy

Refunds will only be issued as per the terms outlined in your specific agreement.

5. Client Obligations

Clients are responsible for:

• Providing accurate and complete information necessary for the execution of services.
• Ensuring compliance with applicable laws, including those related to data privacy and marketing practices.
• Promptly addressing any queries or requests for clarification from Smart Sellers BPO.

6. Data Usage and Privacy

We handle all client and customer data in accordance with our Privacy Policy. By using our services, you grant us permission to process, store, and use data as necessary to fulfill the scope of our services.

a. Confidentiality

We will not disclose your data to third parties except as required to perform our services or comply with legal obligations.

b. Data Protection

Smart Sellers BPO complies with relevant data protection laws, including GDPR, HIPAA (where applicable), and other industry standards.

7. Intellectual Property

a. Ownership

All materials, content, and tools provided by Smart Sellers BPO, including but not limited to scripts, reports, and analytics, remain our intellectual property unless otherwise agreed upon in writing.

b. Use of Materials

Clients may use materials provided by us solely for purposes related to the agreed services. Unauthorized use, reproduction, or distribution of our materials is prohibited.

8. Limitation of Liability

Smart Sellers BPO will not be held liable for:

• Indirect, incidental, or consequential damages arising from the use of our services.
• Loss of revenue, profit, or business opportunities due to circumstances beyond our control.
• Errors or omissions in client-provided data or instructions.

Our total liability for any claim related to our services will not exceed the amount paid by the client for the specific service in question.

9. Termination

a. By the Client

Clients may terminate their agreement with us by providing written notice in accordance with the terms outlined in their agreement.

b. By Smart Sellers BPO

We reserve the right to terminate agreements or suspend services in cases of non-payment, violation of these Terms, or any activity that may harm our reputation or operations.

10. Indemnification

Clients agree to indemnify and hold Smart Sellers BPO harmless from any claims, damages, or expenses arising from:

• Breach of these Terms.
• Misuse of our services.
• Violations of applicable laws or third-party rights.

11. Dispute Resolution

a. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction].

b. Resolution Process

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiations. If unresolved, disputes may be settled through arbitration or in a court of competent jurisdiction, as agreed upon in the specific client agreement.

12. Modifications to Terms

Smart Sellers BPO reserves the right to update these Terms at any time. Changes will be effective immediately upon posting on our website, with the updated “Effective Date.” Your continued use of our services signifies acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us:

• Website: www.ssbpo.net
• Email: [email protected]

Last Updated: Nov 01, 2024