Smart Sellers BPO (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, website visitors, and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services or visit our website.

By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We collect information necessary to provide you with the best telemarketing solutions. The types of information we collect include:

a. Personal Information

• Name
• Contact details (phone number, email address, mailing address)
• Payment information (where applicable)

b. Non-Personal Information

• Browser type
• IP address
• Device information
• Website usage data, such as pages viewed, time spent on the site, and referral sources

c. Client Data

For clients who utilize our telemarketing services, we may collect business information, customer leads, or other data necessary for conducting campaigns.

2. How We Use Your Information

The information we collect is used for:

• Providing telemarketing and customer support services
• Managing and optimizing marketing campaigns
• Personalizing your website experience
• Processing payments and invoicing
• Analyzing website usage to improve our services
• Complying with legal requirements

3. How We Protect Your Information

We implement a range of security measures to ensure the confidentiality, integrity, and availability of your information:

• Encryption: Data transmitted to and from our systems is encrypted.
• Access Control: Only authorized personnel have access to sensitive data.
• Regular Audits: We conduct periodic reviews of our data security practices.
• Secure Storage: All collected information is stored on secure servers with industry-standard protections.

Despite our efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share information with trusted third parties who perform services on our behalf (e.g., payment processors or software providers).
• Legal Compliance: We may disclose information if required to do so by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: The right to request a copy of the data we hold about you.
• Correction: The right to request corrections to inaccurate or incomplete data.
• Deletion: The right to request that we delete your data, subject to legal obligations.
• Opt-Out: The right to opt out of marketing communications.

To exercise these rights, please contact us at [Insert Contact Email].

6. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and personalize your experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of the website.
• Analytics Cookies: Help us understand website usage and improve performance.
• Advertising Cookies: Used for delivering targeted ads.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the retention period ends, we securely delete or anonymize your data.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Effective Date.” We encourage you to review this page periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Website: www.ssbpo.net
• Email: [email protected]

Last Updated: Nov 01, 2024